Build your Team

Dynamics Telephony for Dynamics 365

Dynamics Telephony is a solution designed to integrate telephony capabilities with Microsoft Dynamics 365, allowing businesses to manage their customer interactions more effectively. By integrating telephony directly into the Dynamics 365 environment, users can make, receive, and log calls directly within their CRM system. This integration streamlines communication processes, improves data accuracy, and enhances overall customer relationship management.

One of the key benefits of Dynamics Telephony is its ability to provide a comprehensive view of customer interactions. By automatically capturing call data within the CRM system, businesses can easily track and analyze customer communications, ensuring a personalized and tailored approach to customer service.

Features of Dynamics Telephony for Dynamics 365

Dynamics Telephony enhances the efficiency and effectiveness of customer interactions by integrating telephony directly into the Dynamics 365 environment, providing a unified platform for managing customer relationships.

Cleared Doubts: FAQs

What is Dynamics Telephony for Dynamics 365?

Dynamics Telephony for Dynamics 365 is a tool that unifies your telephone system and Dynamics 365 in a single user interface. It simplifies your sales and service team’s workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements.

Is Dynamics Telephony compatible with all telephone systems?

Yes, Dynamics Telephony is compatible with all telephone systems, including Avaya, Cisco, RingCentral, 8×8, TAPI, SIP, and more.

How does Dynamics Telephony improve efficiency?

Dynamics Telephony reduces the number of clicks, screens, and searches, leading to up to 50% efficiency improvements. It also auto-logs all phone activity in CRM and provides a progressive dialer based on CRM queues, which can increase the contact rate by 40%.

Our Portfolio

Explore our portfolio for success stories. Here, we spotlight case studies reflecting technology's impact, empowering businesses and individuals to achieve success.

Explore More >>

GovWins

GovWins is an all-inclusive software solution that simplifies government contract complexities. It offers an easy-to-use platform that guides businesses through the contracting…

Loan Cirrus

Loan Cirrus is your modern financial companion, reimagining the loan experience for you. It is your go-to destination for tailored loan solutions that align with your goals and dreams…

Optrax

Optrax is a mobile application that tracks employee activity based on their location. It allows employees and site managers to create and log in to accounts…

Ask Around

The project centres around an innovative mobile networking application known as “Ask Around” that seamlessly connects users with local service providers and sellers….

Odenza

The Odenza Web Application is designed to simplify vacation offers and enhance guest management. With three distinct user roles – Odenza Admin, Master Admin…

Empowering Startups and SMBs with Cutting-Edge Software and Mobile Applications:

Elevate Your Business with our Tailored IT Solutions

Recent Articles

streamlining operations the role of ai in dynamics 365 field service

Streamlining Operations: The Role of AI in Dynamics 365 Field Service

November 20, 2024 No Comments

In this blog, we’ll examine the importance of AI within Dynamics 365 Field Service and its benefits. With Dynamics 365 Field Service, AI helps businesses streamline scheduling and make real-time decisions—ensuring the right technician is always in the right place at the right time.

How Generative AI is Changing Software Development ?

November 18, 2024 No Comments

The software development world is transforming rapidly, and it’s been clear that staying competitive requires adapting to advanced technologies. As businesses are striving for more reliable software, the pressure on developers has never been higher. This is where Generative AI software comes into the picture, transforming

Benefits of Integrating AI into Your Sales Strategy

The Top 10 Benefits of Integrating AI into Your Sales Strategy

November 15, 2024 No Comments

AI is everywhere and changing the way businesses work. More than 80% of businesses are already using AI, and it’s especially useful in sales and marketing. Using AI in sales strategy helps you automate tasks, better understand your customers, and make more accurate decisions. This leads to faster processes, better customer experiences, and more sales. It’s a great way to improve your

Globally Esteemed on Leading Rating Platforms

Earning Global Recognition: A Testament to Quality Work and Client Satisfaction. Our Business Thrives on Customer Partnership

5.0

5.0

5.0

5.0